Shuttle diplomacy Working at Eurotunnel was fun! This piece summarises why I was there.
Meeting with Public Affairs - full of
irony. Viewed from this distance in time it's directed against everyone, including myself.
Fuming dans le Shuttle - a little pedagogical play demonstrating the virtues of the company's complaints
The Carriage of Disabled Passengers on Tourist Shuttles - a consultant's report on an important if neglected topic.
Reduction of Double-Deck Dwell-time A detailed paper,
combining logistics, railway management, statistical control and customer care. A hot
issue in November 1994 when Le Shuttle was tentatively exploring live operation. Now
surely historical but still worth reading.
The Trouble with Problems - my attempt to produce a persuasive
leaflet about the wonders of problem management systems. It was never issued, being rather too philosophical for a real-world organisation, and even for Eurotunnel in the hectic days prior to La Grande Ouverture.
Grenfell Road, Beaconsfield. A gardener tends his front garden in October 2003, under the drooping fronds of a Blue Gum (eucalyptus) tree.
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